This booking agreement is made in Spain, between:
CERT SERVICIOS INTEGRADOS S.L. (hereinafter referred to as LEMON PROPERTIES), whose company is registered in Spain, registration number is B10914596. and ‘The Holiday Rental Client(s)’ referring to the person booking the property and all members of the holiday party. (Hereinafter referred to as the ‘CLIENT OR Guest’)
Lemon Property promotes and manages the properties supplied for letting purposes and features such properties on the website on behalf of the respective property owners. All properties available through lemonproperties.es are serviced by our Property Care and Rental Management service in Spain.
Whereby it is agreed by both parties that the following Terms and Conditions shall apply:
Lemon Property takes all reasonable precautions to ensure that the descriptions and prices of properties or services shown on the website are accurate. However, errors do occasionally occur and Lemon Property reserves the right to alter descriptions or prices if necessary, whereupon the ‘CLIENT’ shall be notified and given the option of accepting such alterations.
The accommodation agreement and related agreements between the selected tourist apartment and the ‘CLIENT’ who will be accommodated will be subject to these Terms and Conditions. Any information not provided in this document will be governed by laws, regulations, and/or accepted practices in Spain. In the event that LEMON PROPERTIES has entered into a special agreement with the Guest, to the extent that such special agreement does not violate the laws, regulations, and accepted practices in Spain, notwithstanding the preceding paragraph, the special agreement shall prevail over the provisions of these Terms and Conditions. In general, LEMON PROPERTIES acts as a contractual partner of the owner of the tourist accommodation, on behalf of the owner of the property, or tourist apartment. By making a reservation, the ‘CLIENT’ offers to conclude an accommodation agreement. LEMON PROPERTIES’ offers in relation to available apartments are subject to change and are not binding. LEMON PROPERTIES may, at its own discretion, refuse to enter into an accommodation agreement.
A ‘CLIENT’ who intends to apply for an accommodation agreement with LEMON PROPERTIES must notify the following details before entering the tourist apartment, in order to complete the guest registration form.
In the event that the ‘CLIENT’ is apply for an extension of the contract, during their stay, an extension of the accommodation beyond the contracted date is possible depending of the availability, and it will be considered as a request for a new Accommodation agreement at the time such request is made. An Accommodation agreement shall be deemed concluded when LEMON PROPERTIES has duly accepted the request.
Accommodation reservations can be made through the website www.lemonproperties.es or through associated platforms.
Accommodation reservations must be confirmed, whenever the Client requests it, depending on of the availability, through any system that allows for proof and accreditation.
A valid service request will only be made through the various websites using the online booking mechanism.
Once your service request is accepted and your Client Services confirmed, you will receive a confirmation email with the details of your reserved Client Services. If you do not receive a confirmation email, the Client Services are not reserved.
The property owner may require a deposit from those who make a reservation, which will be considered as an advance payment for the amount of services to be provided. The deposit will consist of a maximum of 25% of the total price of the reserved services.
The Guest must compensate for damage caused by intent or negligence on the part of the Guest. If the Guest intentionally damages any of the accessories in the tourist accommodation, causes notable damage, or steels objects from the property, LEMON PROPERTIES must inform the police and the Guest will pay for repairs as damages for the total cost of repairs and the corresponding accommodation charges for the period during which the room cannot be used as a result of such damage, etc. The deposit will be used for repairs.
If no damages are found, the security deposit will be refunded within a maximum of 21 days after your departure, for which we require your IBAN and BIC/SWIFT bank codes.
All prices for LEMON PROPERTY’s rental properties and associated services are in Euros, and the ‘CLIENT’ agrees to remit all payments to ‘LEMON PROPERTIES’ in Euros. The price to the ‘CLIENT’ for the rental period of any selected property shall include:
The maximum official prices established for tourist apartments are included in the Rates section of each apartment. However, Guests are advised to inquire about availability and rates according to the seasons, number of guests, and nights of stay.
Similarly, the prices of extra services offered by LEMON PROPERTIES for tourist apartments are indicated.
A child under 4 years old can stay for free if they sleep in the existing beds or in the available crib.
We have the right to designate subcontractors to provide you with each and every Guest Services prepared (“External Providers”).
El pago restante se podrá abonar en cualquier momento mediante transferencia bancaria confirmada por la empresa antes de la llegada a los apartamentos
Se aceptan los siguientes modos de pago:
– Transferencia bancaria
At all times, the Client may withdraw from the contracted services, entitled to the refund of the amounts paid, and must compensate the establishment according to the provisions of the following section, except when the withdrawal is due to fortuitous or force majeure reasons:
The amount of compensation will be, at most, the result of applying the following percentages to the amount delivered by the Guest as a reservation fee.
Flexible cancellation policy: The client can receive a 100% refund if the date of cancellation is at least 30 days prior to the arrival date.
Strict cancellation policy: The applicable refund percentages are detailed below:
The Client must provide a check-in schedule with 48 hours in advance. The general check-in time for the apartments will be from 4:00 pm to 8:00 pm, and the check-out time will be from 8:00 am to 11:00 am.
Upon the departure of the ‘CLIENT’ from the ‘PROPERTY’ at the end of the accommodation period, the ‘CLIENT’ agrees that the ‘PROPERTY’ shall be left in the same state and condition that the ‘CLIENT’ found it upon their arrival, with the exception of the linen requiring to be laundered and the property requiring to be cleaned as a result of normal usage. In the event that extra cleaning, property damages or lost keys occur then these excess charges will be paid by the CLIENT either deducted from the deposit or paid directly.
If the Client is late in returning the apartment, the value of one night’s accommodation will be deducted from the security deposit left.
If the Client wishes to enter or leave the apartment outside of these hours, they must consult with LEMON PROPERTIES to assess this option prior to agreement with the Client and if circumstances permit it.
Office hours (public)
Monday to Friday 10.00 – 13.30
Saturday and Sunday – Closed
Your keys will be available at one of our key pick-up points at Calle Moscatel number 10, Benalmádena, or directly at the property. You will be informed prior your arrival, depending your communicated arrival hour.
It is not allowed to exceed the number of people agreed upon in the reservation, and the number of guests staying in the apartments cannot exceed their capacity, except for children under two years old.
In case of non-compliance, LEMON PROPERTIES reserves the right to request the immediate departure of the apartment and the Guest will not be entitled to request any type of compensation or refund.
All our guests must provide their name, ID card number, phone number, and email address when making the reservation.
All guests over the age of 16 are required by law to present a valid passport or photo identification physically or electronically on or before arrival.
LEMON PROPERTIES and the apartment owner are not liable for any incidents, problems, or consequences resulting from the use of the apartment by guests during their stay. This includes injuries, personal damages, losses due to theft, fire, or criminal activity. However, if there is a breakdown that is not caused by the guest’s misuse of the apartment and makes it impossible to stay, LEMON PROPERTIES will take responsibility to solve it promptly upon notification by the guest. If it cannot be solved, they will offer another apartment of similar characteristics or a refund of the total cost of the invoice.
All guests and their visitors explicitly declare that they will use the apartment at their own risk and release LEMON PROPERTIES from any compensation. LEMON PROPERTIES will not be held accountable for any lost objects or belongings of guests. Guests are responsible for any damages or alterations to the apartment or furniture that exceed signs of normal wear and tear. Guests must also pay for any lost keys and the additional cost of changing the lock.
LEMON PROPERTY will deliver the apartment to guests in perfect conditions of use and cleanliness. It is the guest’s responsibility to leave the apartment in reasonable conditions of cleanliness and order upon departure. If the apartment is left in an unreasonable state, LEMON PROPERTIES reserves the right to charge an extra fee equivalent to two hours of cleaning service.
If any incident occurs during the guest’s stay, it should be reported to LEMON PROPERTIES as soon as possible for resolution if necessary. The guest service can be contacted through email or phone: 695.75.44.00 and hola@lemonproperties.es
LEMON PROPERTIES and the apartment owner are not responsible for incidents, problems, or consequences derived from the use that the Guests make of the apartment during their stay, including injuries or personal damages of any kind, losses due to theft, fire, criminal activity, among others.
In case of a breakdown not caused by the misuse of the apartment by the Guest that makes it impossible to stay in it, LEMON PROPERTIES is responsible for solving it as soon as possible, upon notification by the Guest. If it is not possible to solve the problem, LEMON PROPERTIES undertakes to provide the Guest with another apartment of similar characteristics or to refund the total cost of the invoice.
We kindly request that our guests behave appropriately. All Guests wish to enjoy their stay and the apartment is part of a community of neighbours with its own rules of behavior:
Pets are not allowed in common areas or in the apartment, unless otherwise stated in the apartment description.
Smoking inside the apartment is prohibited.
Dragging suitcases in the common areas of the community is not allowed.
The pool is for the use of the entire community, but we ask that guests comply with the behaviour conditions described in the community rules.
Avoid noise, loud conversations, music, or anything else that may disturb the peace of other residents in the common areas of the community.
Respect cleanliness and hygiene rules in all common areas of the building.
Please do not make too much noise or play loud music, especially on the communal terrace, and respect the established schedules by the municipal regulations that regulate the silence ordinance from 3:00 p.m. to 5:00 p.m. and from 12:00 a.m. to 8:00 a.m. both in the apartment and in the common areas of the building. If neighbours complain or have to call the police, you must vacate the apartment without any compensation or refund of amounts paid. Remember that parties are not allowed.
Any breach of the terms and conditions gives the company the right to demand the immediate departure of the guest from the apartment, without the right to request any type of economic compensation or refund from LEMON PROPERTIES.
When booking an apartment with LEMON PROPERTIES, you are unconditionally accepting our terms and conditions, so if you have any doubts or questions, it is advisable to clarify them before making the reservation.
Lemon Properties has an online complaint form available for guests to use, and all interested parties can request it. The tourist apartments comply with the state and regional regulations regarding tourist apartments. We pay close attention to the quality of the services we offer, taking note of any improvements suggested by guests whenever possible. We listen to our guests, keeping up-to-date on their desires and expectations.
The guest has the obligation to personally fill out the registration form provided by the establishment. If the guests are part of a group that was contracted beforehand, their representative will fill out the registration form. Lemon Properties may deny accommodation to guests who do not comply with this requirement and is authorized to demand, if necessary, the identification of the applicant and the persons accompanying them during their stay.
Guests are STRICTLY PROHIBITED from:
Using the rooms for gambling or holding meetings that disrupt public order.
Hosting in the tourist apartment individuals who are different from those registered or, in case of any changes in the number or identification of the persons originally registered, giving prior notice to Lemon Properties. In no case may the number of guests exceed the capacity assigned to each apartment.
Using the electricity or the mechanical equipment and accessories installed in the rooms for purposes other than those for which they are intended. Housing safety measures strictly prohibit leaving irons, curlers, hairdryers, and other electrical or other types of appliances unattended that may cause a short circuit or fire.
Damaging the furniture, decoration, or property of the establishment, giving them a destination other than their intended service.
Carrying out any act that causes damage or harm to the tourist apartment, other guests, or is contrary to decency or good coexistence.
The company reserves the right to terminate the lodging service when the above prohibitions are violated, without the guest causing them having any right or reduction in their debt for the lodging or services received. They will also be obliged to pay compensation for damages or harm caused.
Free Wi-Fi service according to the contracted accommodation.
Perform a final visual check to ensure that the Property is left in order. If requirements 1 and 2 are not respected, the value of one night’s accommodation will be retained from the deposit.
The ‘CLIENT’ confirms that they have read and accepted the Terms and Conditions applicable to this Agreement.
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Green Initiatives
As awareness for environmental conservation, we invested in eco-friendly options for our clients. Here are some green initiatives that we implemented in our Lemon Properties:
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